I do not do returns nor do I do exchanges once you've received your order. If you have documentation that the item was damaged upon arrival however I will replace it free of cost.

US Domestic: First-class parcel shipping below 1 LB is about $3. So if you're ordering 1 charm or 10 charms they'll be roughly the same price.

International shipping: I've shipped many international things and whether I'm shipping just across the border or across the world they end up being about $14. This has also not changed whether I'm shipping something very small or a large padded envelope. So whether you're ordering 1 charm or a whole merchandise pack, it ends up costing the same, so I'd recommend ordering a bundle merch pack if possible or going in with your friends on merch orders!

Once shipped most domestic orders take anywhere from 3 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks (usually 4-6).

Please let me know when you've received your order though (especially international)! I love seeing when people get their things and also being able to confirm it got to you! (tweeting @awkwardpandahat works the best!)

If you order was lost in the mailstream I will replace it if it was $20 and below. Otherwise for purchases that are over $20 will receive a refund.

If I am out of stock of the items you ordered and they got lost I will refund the cost also (this is all depending on my current stock levels and on a case by case basis so please contact me about these issues).

Please also verify that your address is correct when you place an order! I am not responsible for a package getting delivered to the wrong address if that was the one I was given so please double check this!

I do not replace charms themselves. If the accessories (extra attachments, lanyards, etc.) breaks I am willing to replace those and even send extras! I do some serious quality control on every single charm I sell, but I cannot control wear and tear once they are out of my hands. Just please contact me about this if you'd like any replacements on accessories.

If you find me at a convention I will also replace them and even attach them for you for free! Just ask me if you see me.